Contact Us

Need assistance with thehydrojug? Our support contact details and regular service hours are listed here for order and policy help.

Customer Service

• Brand: thehydrojug
• Email: Support@thehydrokin.shop
• Phone: 531-772-7945
• Address: 7364 Andy Dr, Lincoln, Nebraska, 68516, United States
• Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)

Before Contacting Us

For order-specific help, include your order number and the email address used at checkout. For damaged, defective, incorrect, or incomplete deliveries, photos may help us review the issue quickly, but contacting us remains the first step.

Return Mailing

Our default return address is 7364 Andy Dr, Lincoln, Nebraska, 68516, United States. Please request a return first so we can provide the free prepaid label and correct routing instructions. Unannounced parcels can take longer to identify.

Privacy Requests

For a privacy request, email Support@thehydrokin.shop and clearly state the right you wish to exercise. For a California sale or sharing opt-out, use the subject “Do Not Sell or Share Request” or visit Your Privacy Choices.